Our Interview Guarantee
Our Success Guarantee is this: If after having us write you a resume, you do not get a job interview within 2 months, we will rewrite your resume for free. So if, after 2 months (60 days) of getting your resume from us, you have no interviews lined up (and have had none since receiving the resume) simply email us with your order number, and we'll contact you with a new, re-written resume. You can even choose to work with your old writer, or be assigned a new writer for a fresh take!**
In the more than 10 years that we've offered this guarantee, we have only had a handful of requests for rewrites. In fact, we average less than five a year. That means that after tens of thousands of completed orders, 99.98% have found jobs after using our services. That's a 99% customer satisfaction rate!
Can You Assure Me I'll Be Happy With My Resume?
Absolutely. The writer will work with you until you have a final draft of the resume you are happy with. It's that simple.
The beauty of ordering a resume service online is that you're leveraging the ease and convenience of email and the internet. Our writers will email you a copy of your new resume in an MSWord .doc format by the turnaround deadline you order (either 3 business days or 24 hours if you order rush service). If there's something you want to change, or something that you forgot to include, or simply something you don't like, you have two options:
1. You can email the writer immediately and let him or her know about your concerns. Chances are, the writer will be able to make any changes you need within a few hours. Remember, it's the convenience of email. You can communicate with your writer to assure your satisfaction, and they can zap over any changes or documents quickly and easily.
2. You can make the changes yourself. The files come in MSWord format so that you can easily view and print out as many copies of the resume as you need. This of course means you'll be able to make any small changes to the resume that you might feel necessary over the years. Land an impressive new contract? Simply add it into the resume yourself! Once you have a professionally written resume from us, you can build on it for years to come.
The bottom line is: we are not a cut and paste service. When you order from us, you are assigned a specific writing professional, most likely versed in your particular field, and capable of working with you to assure your satisfaction.
** Guarantee only valid with RESUME WRITING services. No rewrites are given before 60 days after order completion. No rewrites are given beyond 90 days after order completion. An "interview" is assumed to be any and all interactive contact from a recruiter, employer, hiring agent or company that came about as a result of sending them your resume. This contact includes email, phone or personal correspondence or interaction. The guarantee constitutes up to, but not exceeding, two separate rounds of re-writes.